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Sakae Delivery

Sakae Delivery

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Terms and Conditions

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

  • Choose your products and add them to cart
  • Validate the contents of the cart
  • Provide information regarding the client personal details
  • Indicate pick up dates and time
  • Indicate remarks as well as preferred payment method
  • Accept the GTC
  • Confirm the order
  • Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome. 

 

DELIVERY

 

·         A RM10 delivery charge is applicable for every delivery.

·         Free Delivery is applicable with minimum order of RM100.

·         Terms and Conditions of “Promotions” apply.

·         For delivery order less than RM300, please place your order at least (1) hour in advance.

·         For delivery order more than RM301 and less than RM500, please place your order at least (3) hours in advance.

·         For delivery order more than RM501, please call our Catering Department at 016-332 9688 to place your order at least (3) days in advance.

·         Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.

·         Prices are inclusive of prevailing GST and subject to 10% service charge.

·         All menu prices are subjected to change without prior notice.

·         Strictly no change of delivery address upon confirmation and payment of orders.

·         To ensure freshness, food should be consumed within the time stated on the packing box.

·         All special requests are subject to availability and additional charges.

·         Please allow for additional delivery time in the event of changes to orders after confirmation.

·         Pictures shown are for illustrative purposes.

·         Delivery time may vary due to bad weather.

·         We are working with third parties who provide delivery services. We may share Personal Data about clients with third parties for the purpose of enabling these third parties to provide services. These service providers are given access to Personal Data needed to perform their functions, but are restricted from using the Personal Data for purposes other than providing services for us.

Delivery Hours: 11.30am – 9.30pm
Last Order for Delivery: 8.30pm


PICK UP

·         Estimated waiting time for orders is as below:-

·         For pick up order less than RM300, please place your order at least (Half) hour in advance.

·         For pick up order more than RM301 and less than RM500, please place your order at least (3) hours in advance.

·         For pick up order more than RM501, please call our Catering Department at 016-332 9688 to place your order at least (3) days in advance.

·         Terms and Conditions of “Promotions” apply.

·         Kindly present your payment confirmation receipt upon collection of order at the store.

·         Quantity of condiments assigned to each order will be allocated based on standard packing guidelines.

·         Prices are inclusive of prevailing GST.

·         All menu prices may be subjected to change without prior notice.

·         Strictly no change of collection time and venue upon confirmation and payment of orders.

·         Please noted that waiting time may be longer for late collection of orders as we will only hold orders for 30 minutes to ensure freshness.

·         To ensure freshness, food should be consumed within the time stated on the packing box.

·         For all special requests may be subjected to availability and additional charges.

·         Please allow for additional waiting time in the event of changes to orders after confirmation.

·         Pictures shown are for illustrative purposes.

 

Pick Up Time: 11.30am – 9.30pm
Last Order for Pick Up: 9pm

 

PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.The products remain the property of the vendor until it receives full payment of the price.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

 

PRIVACY

By placing this online order, clients consent to the use and/or processing of their personal data stated in this order form by the Management in accordance with the Privacy and Personal Data Protection policy issued by Apex-Pal (M) Sdn Bhd (634333-X) and agree to be bound by the same. The policy is available at our website, www.sakaesushi.com.my

APPLICABLE LAW AND DISPUTES

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Malaysia law. You agree to submit to the exclusive jurisdiction of the courts of Malaysia regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.